Workday has announced the launch of Sana for IT Service Management (ITSM) and a new Sana Travel Agent, expanding its agentic AI capabilities across HR, finance, and IT operations.
The announcement was made during the Sana AI Summit in New York, where the company showcased new AI-powered tools designed to automate workflows and improve employee productivity across organisations.
According to Workday, Sana for ITSM is designed to automate employee IT support tasks such as onboarding, offboarding, access changes, password resets, software installations, and service requests directly within the Workday platform.
The company stated that the solution uses Workday’s existing organisational data, approval structures, and governance systems to coordinate actions across departments and systems in real time.
Gerrit Kazmaier, President, Product and Technology, Workday, said, “Today, employees spend so much of their time navigating a maze of tools, switching context constantly, and re-entering data across multiple systems just to resolve an IT ticket or manage travel and expenses. AI lets us break free from the limitations of enterprise applications, removing that complexity and turning fragmented workflows into real outcomes and more productive work days for our customers.”
Bob Evans, Founder, Cloud Wars, said, “Customers want their AI investments to deliver more value from the systems they already rely on. Extending agents into adjacent workflows like onboarding, travel, and expenses, where Workday already has the people and finance data and policies, is not only practical but also a transformational way to help HR and finance leaders meet and exceed their objectives.”
The company also introduced the Sana Travel Agent, which combines travel planning, booking, approvals, and expense management into a single conversational experience.
According to Workday, employees will be able to coordinate schedules, book flights and hotels, manage approvals, and automatically generate expense entries within the platform while remaining aligned with company travel policies.
Joel Hellermark, Chief AI Officer, Workday, said, “We wanted to build something that handled IT completely – from the moment an employee joins the company to the moment they leave, and everything in between. Workday already holds the organizational truth that makes that possible. Sana for ITSM is what acts on it.”
Max Wessel, Senior Vice President of Product, Workday, added, “The best expense report is the one you never have to do. Our new Travel Agent makes this dream a reality by automatically handling every booking, receipt, and policy check, freeing employees from the mundane and giving finance teams more visibility and control.”
Workday stated that Sana for ITSM is expected to be available to early adopter customers in the second half of 2026 and generally available later this year, while the Travel Agent is currently available to selected early adopters.
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