Newgen Software has announced its recognition in Forrester’s The Customer Service Solutions for B2B Landscape, Q3 2026. Authored by Laura Ramos, the report provides an […]
Tag: Customer Experience
Creating enterprise value through product, data and AI
As Chief Product and Technology Officer at Troogue.ai, how are you approaching the intersection of product innovation, data, and AI to create meaningful business outcomes […]
One Point One reports strong Q1 FY27 growth
One Point One Solutions Limited has reported strong financial performance for the quarter ended 30 June 2026, with revenue from operations rising 129.4 per cent […]
WhatsApp, AI, and DPDP: The three forces reshaping customer communication in India
Business communication in India has shifted a lot. From reach to now, clear intent behind each message. The channels and the intent have both changed, […]
DXC Technology opens AI-first Customer Experience Center in Bengaluru
DXC Technology has opened a new Customer Experience Center in Bengaluru, strengthening its presence in India with a 200,000-square-foot facility designed to accelerate enterprise AI […]
Persistent Systems announces $2.9 billion Nagarro acquisition to strengthen AI engineering business
Persistent Systems has signed an agreement to acquire German IT services company Nagarro SE in an all-cash transaction valued at about $2.9 billion, marking one […]
“A cyber incident can halt production or compromise safety- not just data”: Gujarat Fluorochemicals Limited’s GCDIO
Saurabh Gupta, Group Chief Digital Information Officer, Gujarat Flurochemicals Limited, highlights how GFL successfully navigates the challenges of legacy systems and cybersecurity to become a […]
Regulatory compliance requires discipline and control, while innovation thrives on openness and creativity: IDBI’s CIO
Om Prakash Seth, CIO at IDBI Bank, unpacks the priorities, practical applications, and cultural shifts driving IDBI’s leap into the AI era while balancing regulatory […]