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Digital Mandate Episode 35 | Ft. Poonam Masand, Sr Director – Data Tech AI Consulting Digital Transformation, GBS & Change advisory, Genpact

In this episode, Poonam Masand shared at #CIOHorizon about how generative AI and agentic AI are transforming productivity across industries by automating manual processes and enabling people to focus on higher-value work. She discussed how organizations are addressing the growing digital skills gap through continuous upskilling, mandatory AI learning programs, and real-world project exposure. Poonam also highlighted the rising importance of AI-powered predictive analytics in forecasting business demand, managing seasonality, and supporting better strategic decision-making.

Key Takeaways:

🔹 Freeing up human effort for higher-value, intelligence-driven work
🔹 Addressing the digital skills gap through continuous upskilling and AI education
🔹 Using AI-powered predictive analytics for accurate demand forecasting
🔹 Enabling smarter, data-driven decisions across industries

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