In this episode, Aditya Mishra, Executive Vice President & Chief Data Officer at SBM Bank (India), reveals how the bank is building a digital-first, AI-powered ecosystem while balancing security, compliance, and customer-centric innovation. From intelligent onboarding and sentiment-driven engagement to open-source adoption and proactive risk management, he breaks down how modern banks can deliver trust, speed, and personalisation at scale.
Key Takeaways:
AI-led digital onboarding to ensure accurate customer verification across FinTech and partner-led channels
Data-driven customer journey enhancement through sentiment tracking, engagement scoring, and proactive service resolution
Advanced threat intelligence frameworks with rule-based controls and real-time reporting for cyber resilience
Omnichannel personalisation powered by continuous data capture and behavioral understanding
Open-source technologies as a strategic lever for scalable, cost-efficient data platforms and enterprise-grade innovation
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