In this episode, Ramesh Narayanaswamy shares how Aditya Birla Capital is strengthening technology resilience while leveraging Generative AI to improve internal efficiency, automation, and customer experience. He discusses how GenAI is helping simplify complex financial contracts, enable better decision-making, and close the final gaps in large-scale automation through agentic AI, ultimately driving trust, availability, and operational excellence.
Key Takeaways:
Building resilient, always-on technology platforms to meet rising customer expectations Using Generative AI to simplify policies, contracts, and complex customer queries Enhancing internal productivity across finance, credit, and technology teams Closing automation gaps with agentic AI for last-mile decision-making Delivering superior customer trust and experience through clarity and speed
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