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Digital Mandate Episode 25: | | Ft. Keyur Desai, Head IT, Prince Pipes and Fittings Ltd.

In this episode, Keyur Desai shares how technology leaders can drive meaningful transformation by making tech invisible yet impactful. From embedding cybersecurity as a culture to enabling business agility, he reveals how resilience, empathy, and continuous learning are shaping the next phase of digital leadership.

Key Takeaways :

• True transformation happens when technology becomes invisible and empowering.

• Cybersecurity is not a tool, it’s a culture built on awareness and resilience

•  Resilience comes from agility, adaptability, and confident use of technology.

• Empathy, digital fluency, and storytelling with data are core skills for future leaders.

• AI, automation, and customer experience (CX) are redefining the next wave of innovation.

About The Author