Episode 8: The Digital Recipe for Hospitality’s Future | Ft. Sandeep Kothari, Specialty Group
How is India’s 30-year-old hospitality giant blending tradition with tech innovation? In Digital Mandate Episode 8, Sandeep Kothari (CTO, Specialty Group) reveals:
🔹 Tablets over menus: How digital ordering cuts costs by 30% and boosts hygiene
🔹 AI’s secret sauce: Personalizing dining experiences using customer age bands (18-25, 25-50, 50+)
🔹 Zero-trust cybersecurity: Safeguarding DPDP compliance in a UPI-first world
🔹 Leadership lesson: “Before chasing AI, ask: Where’s your data? Who owns it?”
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