In this episode, Divaker Jha, a seasoned leader driving product innovation and operational excellence, unpacks how organizations can balance agility with structure in today’s fast-evolving digital landscape.
Key highlights from our conversation:
🔹 AI & Automation in Microfinance: How OCR, rule-based engines, and digital disbursements are slashing turnaround times from 10 days to just 1-2 days.
🔹 Customer-Centric Product Innovation: Water-based lending, cashless repayments, and self-service apps empowering underserved borrowers.
🔹 Change Management: Why involving field teams early in product design drives adoption.
🔹 The Next Frontier: Solving the household income computation challenge with alternate data and AI.
Whether you’re in fintech, NBFCs, or product leadership, this conversation is packed with actionable lessons on scaling impact through tech.
Watch the episode to gain valuable insights..
About The Author
