“In a world where banks, fintechs, and NBFCs compete for every customer, the winners will be those who master AI without compromising data ethics.”
In this episode of Digital Mandate, Shriram Capital’s CTO reveals how a 51-year-old financial giant is reinventing itself for the digital age:
Legacy vs. Innovation: Why modernizing customer-facing apps (like loan origination systems) is priority #1, while core systems evolve gradually
Data Protection 3.0: How Shriram’s dedicated Data Protection Officer (DPO) team enforces encryption, masking, and access controls before DPDP Act compliance kicks in
The Hybrid Cloud Challenge: Safeguarding customer data across on-prem, cloud, and edge environments with military-grade encryption
AI’s Double-Edged Sword: Why LLMs are transformative for NBFCs—but only with pristine data governance (“Garbage in, gospel out is the risk”)
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